Data-Driven Management

Data-driven management uses evidence to inform decisions while keeping the limits of the data visible. A dashboard is useful only when people understand the measures and can act on them.

Data-Driven Management
Data-Driven Management

Data-driven management uses evidence to inform decisions while keeping the limits of the data visible. A dashboard is useful only when people understand the measures and can act on them.

Begin with the decision the manager needs to make. Confirm the data source, formula, time period and missing records. Compare trends and segments rather than relying on one total that may hide different customer or operational patterns.

Combine the measure with relevant context from the people doing the work. Record the action taken and review the result. Treat unexpected findings as questions to investigate rather than proof that the first interpretation is correct.

Open Sources Used

This page uses open and institutional references as a frame; the final decision still belongs to the company record, threshold and owner.