Returns management should give customers clear instructions and give the business reliable records of the item, reason and disposition. The process also provides evidence about product, information and fulfillment problems.
Explain the applicable return process and inspect received items consistently. Connect the return to the original order and record whether the item can be restocked, repaired or otherwise handled. Keep refunds and stock adjustments reconciled.
Review repeat reasons by product and process stage. Distinguish defects, delivery damage and customer expectation gaps. Improve the underlying cause while keeping the customer process clear and consistent with applicable requirements.
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