Reverse logistics manages goods moving back from customers or later stages of the supply chain. The process needs a clear reason, record and disposition rather than simply putting every returned item back into stock.
Link the return to its original order or shipment and inspect it under defined criteria. Separate reusable, repairable, held and unsuitable items. Keep quantity and financial adjustments consistent with the physical movement.
Analyze recurring reasons for returns and the cost of handling them. Use the findings to improve product information, packaging or delivery. Maintain traceability when the item requires lot or serial control.
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