Supplier relationship management coordinates performance, communication and development over time. The working arrangement should reflect the supplier's importance and the practical dependencies between the two organizations.
Agree on contacts, review topics and escalation rules. Share demand and change information that affects delivery. Discuss quality or service problems using specific records rather than relying on an overall impression of the relationship.
Track agreed improvements and review whether they produced the intended result. Keep commercial commitments and operational responsibilities consistent. Reassess the relationship when the product, volume or risk profile changes.
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