Crisis leadership establishes priorities and a dependable decision process when normal operations are disrupted. Protecting people and meeting essential obligations should guide the immediate response.
Confirm what is known, what remains uncertain and who has authority to act. Establish a clear communication channel and update interval. Keep a record of major decisions and avoid making promises that the available information cannot support.
As conditions stabilize, restore critical services in a planned order and review outstanding risks. Conduct a learning review after the response. Update procedures and responsibilities so that the organization is better prepared for a similar disruption.
Open Sources Used
This page uses open and institutional references as a frame; the final decision still belongs to the company record, threshold and owner.
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Reading adjacent decision areas keeps the topic from becoming an isolated note.