A cold-chain exception is a departure from the transport or storage conditions defined for a product. It needs a documented assessment; an alarm alone cannot establish whether the goods remain suitable.
Preserve the temperature record, affected lot, duration and handling context. Follow the product's approved safety and quality procedures when deciding whether to hold or release goods. Confirm that the instruments and records can support the assessment.
Record the decision and the evidence behind it. Investigate the cause, including loading, equipment, handoff or route conditions. Review recurring exceptions with the responsible partners before continuing the same operating pattern.
Open Sources Used
This page uses open and institutional references as a frame; the final decision still belongs to the company record, threshold and owner.
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Reading adjacent decision areas keeps the topic from becoming an isolated note.